Terms of service
These terms describe how the luzgasia analysis and advisory service works and what you can expect from us.
- Version
condiciones-2026-07-demo-v2- Last updated
- July 2026
- Sections
- 9
Draft: This document is a draft pending validation by our legal advisers. Not to be published as a final version.
Courtesy translation: This translation is for information purposes. The legally binding version is the Spanish one, which prevails in the event of any discrepancy. See the Spanish version
The service
luzgasia is a digital energy advisory service. You upload your electricity or gas bill, we analyse it automatically and we tell you whether you can save by switching tariff. If you are interested, you can contract the proposal from the website itself.
The service works entirely online. You do not need to call us or wait for us to call you in order to complete any step.
Free of charge and business model
Analysing your bill and seeing your proposal is free and does not commit you to anything.
We earn money when someone contracts through us: the retailer pays us for the registration. We do not charge you any commission or surcharge, and the price you pay is the same as if you contracted directly.
We work with a limited number of retailers, so our comparison does not cover the whole market. We tell you so that you know exactly what you are looking at.
No commitment
You can abandon the process at any time, and you can ask us to delete your data whenever you wish: if you have an account, with a button inside your area.
Nothing you do on the website binds you until you sign the authorisation to switch retailer. Before signing you will see which retailer you are going to contract with, on which tariff and on what terms.
Estimates: what we guarantee and what we do not
The savings we show are an ESTIMATE calculated from the data we have read from your bill and from the prices in force in our catalogue at that time.
Your actual bill will depend on your future consumption, on the applicable taxes and on the regulated prices, which change. That is why we speak of estimated savings and not guaranteed savings.
If, when we read your bill, the figures do not add up for us, we do not give you any figure. We prefer to tell you that we do not know rather than give you a number that we cannot stand behind.
Proper use
Only upload bills of which you are the account holder or for which you have the account holder's authorisation. If you upload another person's bill, it is you who is responsible for having had their permission.
It is not permitted to use the website to automate mass queries, extract our price catalogue or interfere with the operation of the service.
Contracting and switching retailer
In order to contract we will ask you for your DNI/NIE and your IBAN. The DNI, in order to identify you to the retailer; the IBAN, exclusively to set up the direct debit for the supply you contract.
By signing the authorisation you give us a mandate to manage the switch on your behalf: to request from the distribution company the technical data of your supply point, to process the registration with the new retailer and to terminate the previous contract.
That authorisation is voluntary and you can revoke it at any time, without retroactive effect on the steps already carried out.
Switching retailer has no cost and no interruption of supply, and we review the documentation you upload in order to warn you if anything is not valid before processing anything.
Collaborators programme
Anyone can register as a collaborator and recommend luzgasia with a personal link. If someone contracts through that link, the collaborator receives a commission on our remuneration for that registration.
Recruitment is done ONLY with the personal link. A collaborator may not send us telephone numbers, emails or lists of third-party contacts: we cannot process data of people who have not come of their own accord, and doing so entails the immediate suspension of the account.
The collaborator does not represent luzgasia, may not promise specific savings on our behalf and may not present themselves as our employee or agent.
Financial terms: the commission percentage, the number of instalments and the clawback window in the event of the customer cancelling are those shown in the collaborator's panel at the time each commission is generated. A commission that has already been granted is not modified.
If the customer cancels within the clawback window, the associated commission is reversed.
The collaborator may cancel their account whenever they wish from their panel. When they do, we delete their personal data and keep the commission history without it, because it is an accounting record that we are obliged to retain. Payments already committed are paid all the same.
Data protection
The processing of your data is governed by our privacy policy, which explains what we collect, on what legal basis, with whom we share it and how long we keep it.
In short: we analyse your bill because you ask us to, we do not call you to sell you anything unless you expressly ask us to, and you can request cancellation with a button.
Changes and applicable law
We may update these terms. Each version carries its identifier and its date, and relevant changes are communicated to anyone with an active account.
These terms are governed by Spanish law.